Magzine
  • Business
  • Health & Medical
  • Real Estate
  • Internet Marketing
  • Lawyers
  • Healthcare
  • Shopping

An Interview with Matthew – Merciful Towing

by Aiden Wilson | Jan 7, 2022 | Towing

• Kindly give our readers an introduction to your business. Please include what your business is all about, in which city you are located and if you have offices in multiple locations/ cities.

Founded by first responders, Merciful Towing provides light, medium, and heavy-duty towing services. We are dedicated to our customers having the best experience with us on their worst days on the road. Our team is professional, compassionate, reliable, and timely. Our office is located in Oak Grove, KY, but we serve the surrounding areas as well, including Cadiz, Clarksville, Fort Campbell, and Hopkinsville.

• Kindly give us a brief description about yourself (it should include your brief educational or entrepreneurial background and list some of your major achievements).

My name is Matthew Riddle. I have been in the towing industry since 2004. Before I moved into towing full-time, I was working in law enforcement. I bring a different perspective because of my experience as a first responder. My goal is to offer the absolute best experience for customers in heavy-duty towing and recovery, changing the industry for the better.

• What inspired you to (start a new business venture) or (to make significant changes in an existing business)? How did the idea for your business come about?

After working on the roadside as a first responder, I was inspired to change the face of towing by starting a different kind of towing company. Compassionate customer care is at the center of everything we do at Merciful Towing. On our customers’ worst days, we are the towing company that truly cares.

• What three pieces of advice would you give to budding entrepreneurs?

Stay true to your values. Find people who share your passion to join your team. Always put quality customer care first.

• What would you say are the top three skills needed to be a successful entrepreneur?

Strong work ethic, the ability to problem-solve, good people skills

• How many hours do you work a day on average?

Our industry is a 24/7 kind of business. Emergencies do not follow a 9-5 schedule. Because I have a great team, we are able to balance the workload so no one is overextended. I had to put more hours in the beginning when I was getting the business established.

• To what do you most attribute your success?

My focus on customer care really has driven the success of Merciful towing. There are plenty of tow services out there, but not as many that carry the same vision for compassionate customer care.

• What is the best way to achieve long-term success?

Serve your customers well, so they will keep calling and recommending your business. Find a team that shares your vision and can help grow your business. Scale your business up without losing sight of your values.

• Where do you see yourself and your business in 5 – 10 years?

I expect that we will continue to grow and serve more and more motorists in our area. Our fleet and team will steadily grow to accommodate our expanding business.


• How important have good employees been to your success?

My employees are what makes my business possible. I cannot be there for every single customer, but I can send someone who carries the Merciful Towing name and vision.

• How long do you stick with an idea before giving up?

I stick with an idea until a better one comes along.

• What motivates you?

My team, my family, and customers in need

• What are your ideals?

Providing the compassionate care we would want for our own families, giving our best every time

• How do you generate new ideas?

We enjoy collaborating as a team to find new ideas.

• How do you define success?

Having the respect of my team, family, customers, and community, being able to support my life comfortably and enable my team to do the same, running my business without compromising my values

• How do you build a successful customer base?

By treating customers with respect and kindness, we build lasting relationships where our customers want to recommend us to their friends and family. Exceptional customer service is the key to having a successful customer base.

• What is your favorite aspect of being an entrepreneur?

Having the freedom to run my business and my schedule how I choose.

• What do you feel is the major difference between entrepreneurs and those who work for someone else?

Freedom

• What kind of culture exists in your organization? How did you establish this tone and why did you institute this particular type of culture?

Every business claims to be like a family, but Merciful Towing truly is. Our team really cares about each other. I have encouraged our team to be supportive of each other and to recognize how we are at our best when working well together.


• In one word, characterize your life as an entrepreneur.


Full


• If you had the chance to start your career over again, what would you do differently?

I am who I am because of my background before starting Merciful Towing. I have a heart for compassionate customer care in a way that I might not have if I had not been working roadside emergencies before.

• How has being an entrepreneur affected your family life?

Although my life as an entrepreneur is busy, I have better control over my schedule. Also, I am happier and more fulfilled, which is beneficial for my family life too.

• How did you decide on the location for your business?

I live in this community, so I am dedicated to serving my community through providing professional and compassionate towing service.

• Do you believe there is some sort of pattern or formula to becoming a successful entrepreneur?

Every business will have some differences in their formula, but I expect putting in hard work, finding the right team, and serving customers well are essential across the board.

Business Name: Merciful Towing
Address : 1834 Carneal Lane,
City/Town: Oak Grove
State: KY
Country: US
Zip Code: 42262
Phone no.:(270) 398-4899
Website: https://mercifultowing.com/
GMB Link: https://maps.google.com/maps?cid=16539183362027717637
Facebook: https://www.facebook.com/MercifulTowing
YT Link: https://www.youtube.com/channel/UC0oXvavdySCY9IQb3ciUtng

← An Interview With The Comfort Air Heating & Air Conditioning - Best HVAC Contractor In Savannah, GA Interview with the Owner Greg Dalton – Pure Hemp Apotheco →

Latest Articles

  • From Idea to Innovation: Bradley Woods on the Evolution of Metal Filament 3D Printing
  • Jamin Arvig of DiscountFilterStore.com is Solving Pure Water Problems Through E-Commerce Innovation
  • Interview With Owner of Golden Electric – Billy Johnson
  • 15 Years of Sharp Cuts and Sharper Values: Inside WiseGuys Barbershop
  • Building on Legacy: How Dean Turner is Leading PDQ Equipment into a New Era

Categories

  • Account Services (2)
  • Advertising & Marketing Agency (7)
  • Agricultural Service (2)
  • Air Conditioning Repair (6)
  • Alternative Medicine (1)
  • Aluminum Grating (1)
  • Antique Furniture Store (1)
  • Apartments (2)
  • Appliance Repair (2)
  • Architectural Designer (1)
  • Art Gallery (1)
  • Arts and Entertainment (4)
  • Assam Black Tea (1)
  • Assisted living facility (1)
  • ATM Service (1)
  • Attorney (1)
  • Audiologist (1)
  • Auto Repair (6)
  • Automotive (9)
  • Automotive Repair (2)
  • Baby Products (1)
  • Beauty (3)
  • Beauty salon (2)
  • Bicycle Shop (1)
  • Biotechnology Company (1)
  • Boat Service (1)
  • Bookkeeping Services (2)
  • Building Materials Supplier (1)
  • Business (631)
  • Business Management Consultant (2)
  • Buyer & Seller Land Broker (1)
  • Cannabis Dispensary (3)
  • Cannabis Store (3)
  • Carpet Cleaning (1)
  • Carpet Cleaning Service (2)
  • Carpet Installation (2)
  • Caterer (1)
  • Catering (1)
  • Catering Services (4)
  • CBD (7)
  • CBN Formulation (1)
  • Chemicals (2)
  • Chiropractic (3)
  • Chiropractor (5)
  • Cleaning Service (8)
  • Clinics and Services (1)
  • Coaching (1)
  • Computer Consultant (3)
  • computer Repair and sales (1)
  • Concrete Contractor (3)
  • Construction and Maintenance (15)
  • Construction Company (7)
  • Consultants (2)
  • Consulting Services (2)
  • Contractor (3)
  • Cord Management Tool (1)
  • Countertop contractor (1)
  • Crane service (1)
  • Custom J Frame Grips (1)
  • Dating Service (1)
  • Day Trading Company (1)
  • Deck Builder (1)
  • Dental (9)
  • Dentist (5)
  • Dentists (8)
  • Dermatologist (2)
  • Designer Clothing Store (1)
  • Digital Marketing Agency Indianapolis (1)
  • Door Supplier (1)
  • Drainage Cleaning Equipment Supplier (1)
  • Drink & Food (3)
  • Drug & Alcohol (1)
  • Drug Addiction Treatment Center (4)
  • Dublin Roof Repair (1)
  • Dumpster (2)
  • E-COMMERCE SERVICE (2)
  • Education (4)
  • Education & Training (13)
  • Educational Consultant (1)
  • electrical-wiring (1)
  • Electrician (2)
  • Employment Agency (2)
  • Engineering Products (1)
  • Entrepreneurs (16)
  • Environment (1)
  • Event Planning and Production (3)
  • Excavating Contractor (1)
  • Executive Leadership Coaching (1)
  • eye care (1)
  • Fashion Accessories Store (1)
  • Fashion Service Agency (1)
  • Fence Contractor (1)
  • Finance (4)
  • Financial Planner (10)
  • Fireplace Store (1)
  • Fishing charter (1)
  • Fitness (1)
  • Flooring (3)
  • Flooring Store (2)
  • Furniture (5)
  • Garbage Dump Service (1)
  • General (16)
  • General contractor (1)
  • Gifts (1)
  • Glasses and Optometrist (1)
  • Golf Instructor (1)
  • Graphic Design (1)
  • Gutter (1)
  • Hair Salon (2)
  • Health & Medical (37)
  • Health & wellness (5)
  • Health and Fitness (5)
  • Healthcare (24)
  • Heating and Air (3)
  • Heating and Air Conditioning Repair Service (3)
  • Hemp oil (1)
  • Home and Garden (3)
  • Home Cleaning Services (2)
  • Home Decor (2)
  • Home Goods Store (1)
  • Home Health Care Services (2)
  • Home Improvement (20)
  • Home Improvement Services (2)
  • Home Painter (1)
  • Home Security (1)
  • Hotel (4)
  • House Cleaning Service (2)
  • HVAC (6)
  • Ice Cream Shop (2)
  • Industrial company (1)
  • Industrial Equipment Supplier (2)
  • Industries (1)
  • Insurance (4)
  • Insurance Agency (3)
  • Interior Designer (2)
  • Internet Marketing (23)
  • Internet Marketing Company (3)
  • IT Consultant (1)
  • IT Consulting (1)
  • IT Service (7)
  • IV Therapy Treatments (1)
  • Jewelry (1)
  • Jewelry designer (1)
  • Kayak and Canoe Tours (1)
  • Land Surveyor (1)
  • Landscape Contractors (4)
  • Language Services (1)
  • Law Firm (9)
  • Lawn Care (1)
  • Lawn Care Service (1)
  • Lawyers (24)
  • Legal Services (8)
  • Lighting contractor (1)
  • Lighting Designers and Suppliers (1)
  • Lighting manufacturer (1)
  • liqour store (1)
  • Loan Broker (1)
  • locksmith (2)
  • locksmithing (1)
  • Manufacturer (1)
  • Marketing (3)
  • Marketing Agency (11)
  • Mattress Store (1)
  • Medical Equipment Supplier (3)
  • medical instruments (1)
  • Medical Spa (4)
  • Meditation Center (2)
  • Menstrual Products (1)
  • Mental Health Service (3)
  • Metal Fabricator (1)
  • Metal Finisher (1)
  • Metal Signs (1)
  • Mobile-App-Development-Firm (2)
  • Motivational Speaker (1)
  • Moving (2)
  • Moving & Storage Service (4)
  • Music Instruments (2)
  • Music Lessons Nutley (1)
  • Music School (1)
  • Natural Medicines (1)
  • News (2)
  • Nursing Agency (1)
  • Nutrition (1)
  • Office Furniture Store (1)
  • Oil Change Service (1)
  • Online Gambling (1)
  • Online Game (1)
  • Online Marketing (3)
  • Online Shopping (1)
  • Online-Game (1)
  • Organic Food Store (1)
  • Pain Management Physician (1)
  • Painting (4)
  • Painting Equipment Repair and Sales Shop (1)
  • Party & Event Planner (1)
  • Party Places (1)
  • passport-scanner (1)
  • Paving-Contractor (1)
  • Payroll Service Provider (1)
  • pediatric (2)
  • Pediatric Dentistry (1)
  • Personal Trainer (1)
  • Pet Service (2)
  • Photo Lab (1)
  • Photographer (3)
  • Photography & videography (2)
  • Physical Therapy Clinic (1)
  • Physician (2)
  • Pizza Place (1)
  • Plastic Surgery (1)
  • Portable Toilet Supplier (1)
  • Portable Water Pipe (1)
  • Pressure washing service (4)
  • Printing (3)
  • Property Consultant (1)
  • Property Management Company (3)
  • Psychic (1)
  • Real Estate (29)
  • Real Estate Agency (4)
  • Real Estate agent (2)
  • Real Estate Agents (2)
  • Real Estate Attorney (1)
  • Real Estate Consultant (10)
  • Real Estate Developer (1)
  • Recruiting Agency (1)
  • Recruiting Research Firm (1)
  • Remodeling Contractor (1)
  • Restaurant (11)
  • Roofing (11)
  • Roofing Contractor (2)
  • School (1)
  • Security Service (1)
  • Security Systems & Services (2)
  • Self Defence (1)
  • Senior care (2)
  • Shelter (1)
  • Shopping (20)
  • Shredding Service (1)
  • sink installation (1)
  • Skincare Product Shop (1)
  • Software (3)
  • Software Company (7)
  • Software Development (2)
  • Solar Energy Company (1)
  • sports (3)
  • Surgeon (1)
  • Swimming School (1)
  • Tax Preparation Service (2)
  • Tax Services (2)
  • Tools/Equipment (1)
  • Towing (2)
  • Trade Show Services (1)
  • Traditional Clothing (2)
  • Training Center (1)
  • Travel (7)
  • Treadmill Desks (1)
  • Venues & Event Spaces (1)
  • Veterinarian (1)
  • Visual Training (1)
  • Waste Management (1)
  • Water damage restoration service (2)
  • Web Applications (1)
  • Web Design and Development (8)
  • Website Designer (7)
  • Wedding (5)
  • Wedding service (1)
  • Weight Loss Service (2)
  • Welder | Welding | Business (1)
  • Wheels (1)
  • Windows Installation (5)
  • Women's Health Care (2)
  • Yoga (1)
  • Yoga Center (1)
  • Yoga Studio (1)
  • Youth Training (1)

Archives

  • May 2025 (2)
  • April 2025 (14)
  • March 2025 (8)
  • February 2025 (5)
  • January 2025 (10)
  • December 2024 (3)
  • November 2024 (6)
  • October 2024 (9)
  • September 2024 (8)
  • August 2024 (12)
  • July 2024 (9)
  • June 2024 (12)
  • May 2024 (12)
  • April 2024 (9)
  • March 2024 (8)
  • February 2024 (8)
  • January 2024 (9)
  • December 2023 (4)
  • November 2023 (8)
  • October 2023 (12)
  • September 2023 (5)
  • August 2023 (15)
  • July 2023 (9)
  • June 2023 (10)
  • May 2023 (4)
  • April 2023 (9)
  • March 2023 (6)
  • February 2023 (14)
  • January 2023 (6)
  • December 2022 (16)
  • November 2022 (5)
  • October 2022 (7)
  • September 2022 (6)
  • August 2022 (14)
  • July 2022 (9)
  • June 2022 (14)
  • May 2022 (14)
  • April 2022 (9)
  • March 2022 (12)
  • February 2022 (9)
  • January 2022 (7)
  • December 2021 (10)
  • November 2021 (7)
  • October 2021 (9)
  • September 2021 (7)
  • August 2021 (11)
  • July 2021 (8)
  • June 2021 (14)
  • May 2021 (11)
  • April 2021 (11)
  • March 2021 (31)
  • February 2021 (3)
  • January 2021 (8)
  • December 2020 (9)
  • November 2020 (12)
  • October 2020 (11)
  • September 2020 (7)
  • August 2020 (11)
  • July 2020 (25)
  • June 2020 (7)
  • May 2020 (10)
  • April 2020 (9)
  • March 2020 (5)
  • February 2020 (9)
  • January 2020 (15)
  • December 2019 (7)
  • November 2019 (13)
  • October 2019 (11)
  • September 2019 (14)
  • August 2019 (5)
  • July 2019 (15)
  • June 2019 (8)
  • May 2019 (21)
  • April 2019 (6)
  • March 2019 (17)
  • February 2019 (10)
  • January 2019 (9)
  • December 2018 (7)
  • November 2018 (9)
  • October 2018 (10)
  • September 2018 (15)
  • August 2018 (10)
  • July 2018 (7)
  • June 2018 (15)
  • May 2018 (18)
  • April 2018 (16)
  • March 2018 (15)
  • February 2018 (22)
  • January 2018 (10)
  • December 2017 (9)
  • November 2017 (10)
  • October 2017 (15)
  • September 2017 (12)
  • August 2017 (15)
  • July 2017 (19)
  • June 2017 (11)
  • May 2017 (11)
  • April 2017 (10)
  • March 2017 (13)
  • February 2017 (10)
  • January 2017 (9)
  • December 2016 (13)
  • November 2016 (8)
  • October 2016 (16)
  • September 2016 (10)
  • August 2016 (15)
  • July 2016 (14)
  • June 2016 (11)
  • May 2016 (11)
  • April 2016 (8)
  • March 2016 (18)
  • February 2016 (7)
  • January 2016 (12)
  • December 2015 (16)
  • November 2015 (8)
  • October 2015 (12)
  • September 2015 (11)
  • August 2015 (12)
  • July 2015 (12)
  • June 2015 (3)
  • May 2015 (8)
  • April 2015 (2)
  • February 2015 (1)
  • December 2014 (2)
  • November 2014 (2)
  • October 2014 (2)
  • September 2014 (2)
  • August 2014 (2)
  • July 2014 (2)
  • June 2014 (2)
  • May 2014 (2)
  • April 2014 (2)
  • March 2014 (2)
  • February 2014 (2)
  • January 2014 (3)
  • December 2013 (6)
  • November 2013 (6)
  • October 2013 (6)
  • September 2013 (4)
  • August 2013 (6)
  • July 2013 (6)
  • June 2013 (5)
  • May 2013 (2)
  • April 2013 (2)
  • March 2013 (3)
  • February 2013 (4)
  • January 2013 (3)
  • December 2012 (3)
  • November 2012 (3)
  • October 2012 (2)
  • September 2012 (4)
  • August 2012 (4)
  • July 2012 (3)
  • June 2012 (4)
  • May 2012 (4)
  • April 2012 (3)
  • March 2012 (3)
  • February 2012 (3)
  • January 2012 (3)

Related Articles

An Interview with RYAN – Pantusa Towing & Recovery, LLC

Oct 28, 2020 | Towing

Copyright © 2025 – Magzine. All Right Reserved | Sitemap