An Interview with Mathew Jensen – Paseo Ranch Pediatric Dentistry and Orthodontics

by | Jun 10, 2021 | Pediatric Dentistry

Executive Summary
Compassionate and caring environment for Pediatric Dental Services and Orthodontic care for patients of all ages.

Kindly give readers an introduction to your business. Please include what your business is all about, in which city you are located and if you have offices in multiple locations/ cities.
We are a pediatric dental and orthodontic office. We offer dental treatment for kids of all ages, from infants all the way up to high schoolers. We not only provide care in a warm, compassionate environment, but we do it with a “hand-picked” staff that understands the challenges and fears that are often associated with dental care for children. Our compassion and care for our patients are unmatched!

Give us a brief description of yourself (it should include your brief educational or entrepreneurial background and list some of your major achievements).
My name is Mathew Jensen. I am the owner and one of the pediatric dental providers here at Paseo Ranch Pediatric Dentistry and Orthodontics. After graduating from Dental school in 2003 from Nova Southeastern University, I attended a 1-year residency in hospital dentistry at the University of Utah Hospital. I then went on to complete my pediatric dental training at the University of Rochester Medical Center in New York. Becoming a pediatric dentist was a natural fit for me, as I was raised with strong family and community values. My wonderful wife Linda and I have raised 4 wonderful children. Family is important to us. We know firsthand the challenges and difficulties that can accompany children at the dentist. Our primary goal is to provide a compassionate, nurturing environment where kids feel safe, parents feel comfortable, and we earn their trust with their children’s oral healthcare.

What inspired you to (start a new business venture) or (to make significant changes in an existing business)?
I knew from the start that I wanted to create a children’s dental practice that offered the essential features that are crucial for a successful visit to the dentist. First, I wanted to create an environment that was warm, colorful, stress-free, and, most importantly, FUN! Next, it was important to recruit compassionate, empathetic, and kind staff members. We knew that it was important to create a “partnership” with parents to address their children’s dental care needs. Our goal is to earn parent’s trust, so they also are comfortable and confident in the approaches we use to treat children. Combined, these factors can make a huge difference in children that might be apprehensive or nervous to visit the dentist. When we welcome a child into our office who might be nervous or scared but then leave our office happy and confident, we know that we’ve made a difference!

How did the idea for your business come about?
I thought back to my experience as a child going to the dentist. I grew up in a small town. We did not have the luxury of having a pediatric specialist. Nonetheless, my childhood dentist and his staff were kind and caring. Hearing other’s experiences at the dentist as the opposite was concerning. It made sense that treating children was NOT the same as treating adults. Just as kids are immersed in learning at school, preschool, etc. We wanted to “immerse” children in the idea of going to the dentist. Fun office themes, colorful areas, and a compassionate staff seem to be the nurturing and productive environment for kids when going to the dentist.

Who has been your greatest inspiration?
My wife and my parents have been my greatest inspirations. My parents taught me to work hard and be honest. My wife continues to be an example of compassion and patience. Both have shaped and molded me into who I am today.

What makes you different from other businesses in your industry?
We truly go out of our way to provide an environment and approach that children and parents can trust. I always say that although we are a children’s dental office, trust and partnership with parents and guardians are essential to having a positive experience. Our reviews and comments from parents and families that visit our office are always focused on the individual attention that they receive from the moment they walk in and are greeted by our receptionist all the way through dental treatment. We truly strive to practice these principles of care and compassion.

To what do you most attribute your success?
A wife and children who encourage me and inspire me. However, if it weren’t for the amazing staff I work with each day, we would not be the successful office that we are. They come to work each day with big hearts and an eagerness to make each day successful.

What do you think is the best way to achieve long-term success in business?
I believe establishing trust, having consistency, and transparency are the best ways to achieve long-term success in business.

Where do you see yourself and your business in 5 – 10 years?
In 5 – 10 years, I see myself continuing to serve the great area of Glendale.

Excluding yours, what company or business do you admire the most?
I admire International Medical Missions for the care and compassion they show areas in need.

Who is your target demographic?
The parents of children.

Please list 3-5 talking points about your business that you feel are most relevant to your target audience.
Compassionate dental care for kids, Stress-free environment, Low-cost quality Care, Parents invited into treatment areas, Highly skilled and caring team

What are your overall thoughts on your industry? Any advice you could give people about your industry?
Dentistry can easily get a bad rap. Navigating dental benefits/insurance, trying to find the right provider, and the fear of dental treatment itself can all lead to or be barriers to getting the care that you or your children need. It is important to start with finding the right provider. Once trust is established and a level of comfort is achieved, continuity with the same provider is essential. Especially with children. Going to the dentist is hard enough for children. Once they feel valued, safe and secure, then the dental visits will get easier and easier!

Is your business involved with any charitable organizations, social causes, or non-profit work?
Yes, we work yearly with the local city governments to identify families in need, and we work to provide resources to those most in need, especially around the holidays.

How do you give back and support your community?
We support numerous youth sports teams. We provide dental products free of cost to numerous schools in the area. We provide gifts and food during the holidays.

How important have good employees been to your success?
Extremely important. It is our belief that quality patient care starts with the staff. We put the highest priority on hiring staff that is caring and compassionate. When we do this, our patients benefit!

What motivates you?
The goal of being the best and most caring pediatric dentist in the community.

How do you generate new ideas?
We have open forum staff meetings. I listen to each staff member’s ideas and perspectives. Most of them are parents and understand the needs of families, and especially children. I try to listen to specialized professionals in the dental field to ensure we are offering current standards of treatment.

How do you define success?
Success in my specific professional paradigm is measured by the satisfaction that patients and parents leave our office with. When they leave happy or feel like their oral conditions are better than when they walked in, we feel like we’ve had success!

How do you build a successful customer base?
Building trust and having compassion and consistency with patients is how we build our successful customer base.

What is your favorite aspect of being an entrepreneur?
I love being able to create an environment and provide a service that can truly make a difference.

What has been your most satisfying moment in business?
Anytime that I can have a young patient walk into the office a bit scared or nervous, then to provide the needed treatment in a way that removes fear or anxiety and to then have them leave the office happy and brave, is what makes our entire team know that our efforts are worth it.

What kind of culture exists in your organization? How did you establish this tone and why did you institute this particular type of culture?
Positive and caring are probably two of the best words to describe our office setting. Our staff has “bought in” to this mindset, and when they do, patients and parents alike can’t help but feel it. This culture of positivity has helped our office to stand out in the minds of parents and families in the communities we serve.

If you had the chance to start your career over again, what would you do differently?
Enjoy the journey more!

What is your greatest fear in business, and how do you manage fear?
As a business owner, there is always a fear that your services won’t be valued or needed. However, we have learned to focus on only the things that we can control. When we focus on the factors that help us to become successful, the fear of failure disappears.

How did you decide on the location for your business?
We chose an area that we felt was underserved with the providers of the same specialty.

If you could talk to one person from history, who would it be and why?
Walt Disney. I would love to discover what made him “tick”. He was known for teaching that the best place to invest was yourself. He is truly an example of the potential of the human spirit and the American dream.

What sacrifices have you had to make to be a successful entrepreneur?
Many types of sacrifices- financial, time, etc. However, with the right mindset, you quickly learn that sacrifice is actually an investment. When you realize this a sacrifice doesn’t seem to feel like a “sacrifice”.

What would you say are the top three skills needed to be a successful entrepreneur?
1) Knowing your skills.
2) Passion for your business idea.
3) Willingness to put in a lot of hard work.

What three pieces of advice would you give to entrepreneurs looking to get started in your industry?
Understand that the road to get to a dental private practice may seem long, but stick to it, work hard, and enjoy the ride.

Do you believe there is some sort of pattern or formula to becoming a successful entrepreneur?
I believe anybody with an idea that has a drive and can put in hard work can achieve success.

What do you feel is the major difference between entrepreneurs and those who work for someone else?
When you own your own business, and you can find happiness and success with it, true happiness and independence can be achieved.

Business Name
Paseo Ranch Pediatric Dentistry and Orthodontics
Contact Name
Mathew Jensen
Business Phone
Email Address

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