1 – Q) Kindly give our readers an introduction to your business. Please include what your business is all about, in which city you are located and if you have offices in multiple locations/ cities.
A) RMTT is an IT Consulting firm serving the front range in Colorado with offices in Wheat Ridge and Louisville. We help small and medium businesses use technology to further their business goals.
2 – Q) Kindly give us a brief description about yourself (it should include your brief educational or entrepreneurial background and list some of your major achievements).
A) I started doing IT when I was in high school as part of an extracurricular activity, my pursuits in technology continued through college and I started RMTT while I was a senior at CU Boulder.
3 – Q) What inspired you to (start a new business venture) or (to make significant changes in an existing business)? How did the idea for your business come about?
A) While I was at CU Boulder and working with local companies, I saw firsthand how many startups and small businesses in the Boulder area were being underserved by traditional IT providers. Most solutions were either built for large enterprises or were reactive and transactional, without really understanding how fast-moving small teams operate. I saw an opportunity to build an IT consulting firm that focused on relationships, responsiveness, and aligning technology with real business goals. RMTT grew out of that gap — being a true technology partner for growing businesses that needed more than just break-fix support.
4 – Q) What three pieces of advice would you give to budding entrepreneurs?
A) Customer service is always king, do right by your customers and good things will happen
You will have to put in time to “pay your dues”, but it’s worth it
Build a team that embodies your core values
5 – Q) What would you say are the top three skills needed to be a successful entrepreneur?
A) Building relationships, adaptability, and persistence. Working with customers is a poker match — you have to read the room and truly understand their needs to explain how you can help. You also need to be adaptable, because plans change constantly, especially in fast-moving environments. Finally, persistence matters; success usually comes from sticking with problems longer than others are willing to.
6 – Q) How many hours do you work a day on average?
A) In the first few years it was common to work 60–80 hours a week. As the business grew and I built an outstanding team, that has become much more balanced.
7 – Q) To what do you most attribute your success?
A) Being relentless – you don’t stop until you’ve resolved an issue and delivered the solution a customer needs
8 – Q) How do you go about marketing your business? What has been your most successful form of marketing?
A) Word of mouth. It goes back to customer service — when you do a good job for one company, they are happy to share with their colleagues and friends. A big part of that is our commitment to onsite support. While many firms have moved to fully remote models, we still show up in person when it matters, because being physically present builds trust and leads to better outcomes for our clients.
9 – Q) Where did your organizations funding/capital come from and how did you go about getting it? How did you obtain investors for your venture?
A) n/a – never really needed or received funding
10 – Q) What is the best way to achieve long-term success?
A) An outstanding team – surrounding yourself with a team that constantly works towards the same goals is the key
11 – Q) Where you see yourself and your business in 5 – 10 years?
A) Continuing to grow our customer base and team of technicians with longstanding relationships
12 – Q) Excluding yours, what company or business do you admire the most?
A) At a completely different scale, I’ve been intrigued by some of the cultural aspects of Netflix
13 – Q) How important have good employees been to your success?
A) The most important – employee retention is one of the things I’m most proud of… We’ve have multiple employees pass the 10 year mark and just had our first 20 year anniversary
14 – Q) How long do you stick with an idea before giving up?
A) Until is resolved or implemented. If an idea is worth doing, it’s worth following through to completion
15 – Q) What motivates you?
A) An organized customer experience. We strive for consistent deliverables for our customers to ensure top notch results
16 – Q) What are your ideals?
A) Integrity, accountability, and doing the right thing even when it’s hard. We believe in being transparent with customers and teammates and treating every business we support as if it were our own.
17 – Q) How do you generate new ideas?
A) Technology moves fast – there are always new problems to be solved
18 – Q) How do you define success?
A) A happy customer
19 – Q) How do you build a successful customer base?
A) By being a part of their team — it’s in our name. We are your tech team and a member of your team. That includes leaning heavily on onsite support rather than only remote work. Being there in person helps us understand our clients’ environments better and builds stronger, longer-lasting relationships. I always say, “treat every customer as though it were your own family business.”
20 – Q) What is your favorite aspect of being an entrepreneur?
A) Trying new things and finding new solutions. There are no boundaries to what we can do for our clients
21 – Q) What has been your most satisfying moment in business?
A) Customers that keep bringing us in. We work with some serial entrepreneurs that have done many startups. It’s fun to be asked to be a part of them and continue to work with some of our favorite people
22 – Q) What do you feel is the major difference between entrepreneurs and those who work for someone else?
A) An entrepreneur has to know the industry they are in like the back of their hand as well as how to run a successful business and build a good team
23 – Q) What kind of culture exists in your organization? How did you establish this tone and why did you institute this particular type of culture?
A) We lean into real time feedback, if something does feel like it’s going well, everyone is expected to speak up and say something
24 – Q) In one word, characterize your life as an entrepreneur.
A) rewarding
25 – Q) If you had the chance to start your career over again, what would you do differently?
A) I’ve always been in the service industry, I’ve always been curious what it would be like to sell widgets
26 – Q) How has being an entrepreneur affected your family life?
A) In a positive way, I think I’ve done a good job with work life balance (sometimes burning the candle at both ends) and also set a good example of work ethic for my kids
27 – Q) How did you decide on the location for your business?
A) We started in the Boulder area because that’s where I was going to school and where many of our early customers were based. As we grew, expanding along the Front Range made sense so we could stay close to our clients while continuing to support the startup and small business community in Colorado.
28 – Q) Do you believe there is some sort of pattern or formula to becoming a successful entrepreneur?
A) I think those that dwell on looking for a formula are never going to find one, I think those that are relentless and customer service oriented with solve the formula without trying.
29 – Q) What are your hobbies? What do you do in your non-work time?
A) Skiing, sailing and travel
30 – Q) What makes you happy?
A) Being outside
31 – Q) What sacrifices have you had to make to be a successful entrepreneur?
A) Sleep!
