Q. What carpet cleaning method do you use?
Primarily we use the Thoro-Clean System which is an improved version of truck-mounted hot-water extraction cleaning required by most carpet manufacturers. We also use other cleaning methods depending on fiber being cleaned.
Q. How long will it take for my carpet to dry?
Depending on weather conditions and following recommended house settings, our carpet drying time ranges between 2-8 hrs
Q. How much does a carpet cleaning cost?
Our price structure is based on rooms and sizes of the rooms. The Thoro-Clean Pro system averages $63/room. The Extreme Thoro-Clean option is about $25 additional.
Q. Do you guarantee your work, and for how long?
We offer a 100% Money-back guarantee on most of our work.
Q. How long have you been in business?
We started Master Touch Cleaning Services in January of 1989 in Prescott Arizona
Q. Do you use products that are certified by the Carpet and Rug Institute?
We are committed to using the finest cleaning solutions available which carry the CRI seal of approval.
Q. Do you use softened or purified water?
We soften and treat our water solutions, so that the final cleaning results are soft and have zero residue.
Q. Do you use safe, bio-degradable, environmentally friendly cleaning agents?
Yes, all our solutions meet or exceed health safety recommendations.
Q. What should a homeowner look for in upholstery cleaning companies?
Someone who has the knowledge and proper equipment on how to care for your upholstery fabric
Q. Does your cleaning process or method remove all stains on carpet?
The Thoro-Clean System gets about 8 times better cleaning results. Most spots can be removed, but there are some spots that are in fact stains.
Q. What products do you use to clean upholstery?
Depending on the fiber being cleaned, we will adjust cleaning solutions to match the material being cleaned.
Q. Do you carry workman’s compensation insurance on all of your employees?
Yes, we use CopperPoint
Q. Do you have expertise in cleaning stains and unusual cleaning problems?
Yes, wine stains, food stains, pet stains, oil stains and lots more.
Q. What does the carpeting manufacturer recommend?
Most carpet manufacturers recommend truck-mounted hot-water extraction cleaning. Our Thoro-Clean System exceeds all manufacturer recommendations
Q. Which cleaning solutions do you prefer?
We prefer Thoro-Clean System solutions.
Q. Aren’t all carpet cleaning companies roughly the same? What you think?
We frequently are called by customers to fix other cleaners cleaning attempts. The knowledge and expertise level of the cleaning technician is so important to the cleaning results.
Q. What awards or certifications has your company earned?
We are committed to keeping current on developing carpet cleaning trends. We are certified by the IICRC and attend continuing education seminars regularly.
Q. Does your estimate include a list of services that you will provide?
Yes, we listen to our customers express their cleaning needs and then complete the project according to the services they request.
About Master Touch Cleaning Services: Master Touch Cleaning Services is dedicated to providing the highest customer service and quality workmanship in the cleaning industry and to set the standard for honest reliable service. With over 23 years of experience in the Prescott area, our family-owned business is by far the most qualified carpet and tile cleaning professionals in town. Our professionals are trained, certified, licensed, and use the finest cleaning equipment and solutions.