Q. Kindly give our readers an introduction to your business. Please include what your business is all about, in which city you are located and if you have offices in multiple locations/ cities.
Ans. We have both office locations with phone etc. Chiropractic is a natural approach to health care; we correct nerve interference and allow the body to function normally. Once the structure is corrected by chiropractic care the function returns to a healthier state. Chiropractic adjustments pictures are found thousands of years ago in caves and writings of many societies. Chiropractors do not prescribe drugs or perform surgery’ both of which have been utilized for about a hundred year. Evidence today show that drugs or surgery is not always the best avenue for many people.
Q. Kindly give us a brief description about yourself (it should include your brief educational or entrepreneurial background and list some of your major achievements).
Ans. My Dad took me to visit Dr. McWilliams, his chiropractor to be treated. Little did I know, that one visit would change my life forever! He worked on me for about an hour; as I recall, he examined me, no x-rays, checked me with his fingers in many areas, pushing, pulling, twisting, turning, rubbing and numerous noises “pop, click and snaps” (what I now know as nomal noises from osseous adjustments) to my arms and legs and spine; we were on his on his sun porch. When Dr. McWilliams told me he was done; I was afraid to move. I remembered how painful my fractured arm was the previous year and the pain still bothered me even though was over a year ago (because now I now I know it takes a few years for the muscles, ligaments and tendons to make up for the muscle atrophy being in a cast; also I had twinges of pain in my left forearm for over 50 years where it was fractured).
Once Dr. McWilliams was done adjusting me, he began to walk away. Even to this day I can hear his feet turning around the carpet telling me to get up that I’d be okay. I picked up my head and looked at my Dad and he said “Kevin get up and try it.” I was still afraid but I got up and although it is sore throughout my back but it did not have the shooting pain from my neck to lower back and down my legs that paralyzed me. I just could not believe the results I had had a miracle. It is sad to say, but I never saw Dr. McWilliams again. I wondered how he did it; he fixed me in such a short period of time. My Dad took me to a chiropractor who in one visit restored my health and allowed me to walk without pain or discomfort. Yes, I had soreness but I was no longer in pain, hunched over and unable to walk. Dr. McWilliams never said to me become a chiropractor but his bedside manner, caring attitude and results guided my thoughts for many years, until I chose to be a chiropractic physician. At the time I did not know that Dr. McWilliams took a big chance working on me because it was years later before Massachusetts licensed my profession Chiropractic Physicians / Chiropractors / Doctors of Chiropractic in 1966. It was 14 years later before I started at the National College of Chiropractic, which is now the National University of Health Sciences to achieve my goal to become a Chiropractic Physicians. I did not see a chiropractor for many years after my initial hockey injury, until I had another severe sports trauma that crippled me in pain for over 10 months, which shows it takes time to heal a severe injury. However, I now realize that I should have seen a Chiropractic Physicians for follow-up care, not only to stop the pain, but also to prevent scar tissue, to improve my muscle strength, tone and flexibility also to improve my overall health. It is clear that nerves control everything in our body.
The majority of my injuries from age 13 and thereafter were corrected through chiropractic care.
Q. What inspired you to (start a new business venture) or (to make significant changes in an existing business)? How did the idea for your business come about?
Ans. Prior to starting my business, I had many jobs and realized that I was a leader and not a follower. I am a very hard-working, positive person that must do the right thing to help other have a better life. Often when speaking with any patient can be life changing for them and for me. Many patients have become chiropractors because of the beneficial results in their care. Others have continued with higher educational goals or move to better jobs just from discussing their personal issues.
Q. What three pieces of advice would you give to budding entrepreneurs?
Ans. Be ready for and adapt to changes that will come and focus on your goals. Many patients and friends do not have a purpose or goal. A good analogy is life is like a ship at sea without any working steering wheel, so they are tossed and turned during their life by events; they are at the mercy of the sea. When you have purpose and focus on your goals set, although you may be off course 90% of the time, you will eventually achieve the results you truly want. (e.g. I tell some if they are driving home from my office or going on a trip to California you will be off course 90% of the time because of all the turns and twists; your focused on the end point is what your goal is in any case.
Q. What would you say are the top three skills needed to be a successful entrepreneur?
Ans. There will be many doubters about you goals. You must frequently reassess, view your options and determine the best ways to achieve your intended goals. A consider
Q. How many hours do you work a day on average?
Ans. On certain days, I may spend 4 to 12 hours in my office. Being a chiropractic physician is considered a job or lots of work by some. I love what I do, so for me it is not work or a job it is a passion. I may do research reading for hours on the internet on many areas of concern – my time is valuable to help others. I take may continuing education courses in lectures and on line to keep up to date in my profession and learning about other areas of interest.
Q. To what do you most attribute your success?
Ans. Have My parents sparked my interest because they were hard working; my wife and family has supported and focused me to do the right things.
Q. How do you go about marketing your business? What has been your most successful form of marketing?
Ans. Have Once we had a phone book ad; I would ask patients that came in from the ad why they chose my office. Only 3 patients remembered the ad next to mine with lightning bolts that pointed them to my advertisement. That was strange, impressive and very funny how people see things.
Today, the internet is the wave of the future in successful marketing. However the best source is a satisfied patient that refers family and friends in for care. Lectures often have good results for acquiring new patient and contacts.
Q. Where did your organizations funding/capital come from and how did you go about getting it? How did you obtain investors for your venture?
Ans. We started with a bank loan and were successful.
Q. What is the best way to achieve long-term success?
Ans. There is no secret formula to achieve long-term success. It was, is and always will be hard focused work.
Q. Where you see yourself and your business in 5 – 10 years?
Ans. Have I cannot put my brain, knowledge and hands on a shelf to retire; I plan is to continue helping everyone I can lifelong with chiropractic care.
Q. Excluding yours, what company or business do you admire the most?
Ans. I admire religious people because they give up so much to help others and we need more of them. Also those that work with computers that are on the cutting edge of change.
Q. How important have good employees been to your success?
Ans. Yes, my wife Terri keeps me focused and she has been a quiet driving force for me to be where I am at today. I always want to thank her for all the things she does.
Q. How long do you stick with an idea before giving up?
Ans. Giving up does not occur. The reasons and goals on certain topics may change.
Q. What motivates you?
Ans. My motivation comes from my wife, children and grandchildren. However my chiropractic profession also motivates me.
Q. What are your ideals?
Ans. Doing the best for each patient or problem that comes before me.
Q. How do you generate new ideas?
Ans. They all come from God.
Q. How do you define success?
Ans. Enjoying and loving what you do.
Q. How do you build a successful customer base?
Ans. Treat everyone like you want to be treated.
Q. What is your favorite aspect of being an entrepreneur?
Ans. The favorite aspect is knowing that I can help most of the countless problems that show up in my office.
Q. What has been your most satisfying moment in business?
Ans. There are so many great times it is difficult to pick just one.
Several years ago when my granddaughter Brielle was age 3, she was sick and vomited. I adjusted her on my daughter Kelly’s stomach; within a few minutes Brielle felt better. Brielle fell asleep on the ride home and when she awoke she immediately wanted to eat. The very next time I saw Brielle remembered being sick and asked me to adjust her. At 3 Brielle knew what helped her feel healthier.
Over my 28 year career I would estimate about 80 to 90% of new patients arrive for care have painful complaints, limitations of movement or feeling poorly have an immediate improvement after their first adjustment. I always see improvements over care and patients feel better and love the amazing results.
Q. What do you feel is the major difference between entrepreneurs and those who work for someone else?
Ans. Entrepreneurs are special people that often experience countless setbacks like everyone in life, but nothing stops their focus on the end results. It was written that Colonel Harland Sanders “He was turned down one-thousand and nine times before his chicken recipe was accepted” It is clear to me that entrepreneurs “Never Give Up” on their passionate goals.
Q. What kind of culture exists in your organization? How did you establish this tone and why did you institute this particular type of culture?
Ans. Most patients grow up knowing and experiencing the medical model of drugs and surgery. When that medical model fails many will look for results for their health problems.
Q. In one word, characterize your life as an entrepreneur.
Ans. It is impossible to share that in one word. Chiropractic has allowed my family to have a healthier and happier life, which allows my patients to be considered part of my family to attain positive results with their health issues.
Q. If you had the chance to start your career over again, what would you do differently?
Ans. Have a better understanding of business.
About Wellness Center of Waltham: The Wellness Center of Waltham helps you and your family to restore and maintain your health through natural, non-invasive treatment methods. Get help at the Waltham Chiropractor Wellness Center. Chiropractic care focuses on sports and auto injuries, pregnancy care and pain and aches where the cause is hard to determine. Call us for an appointment: 781-891-8388. New patients are often able to be seen the same day.
Company Name: Wellness Center of Waltham
Address: Maple Street, Suite. A 88., Waltham, Massachusetts, 02453