How Turf’s Up Became the Go-To Lawn Care Service in Haymarket, VA

Mandatory Questions –

Introduction to your business.
Turf’s Up provides high-quality lawn care and landscaping services, including fertilization, tree and shrub care, and pest control in Haymarket, VA, and surrounding areas. We focus on reliability, expertise, and clear communication to build trust with our customers.

Brief description of yourself.
I’m Todd Thomasson, founder and owner of Turf’s Up. I’ve spent years developing expertise in landscaping and lawn care, building a reputation around attention to detail, reliable service, and getting real results for our clients.

What inspired you to start your business?
I saw a need in our community for dependable lawn care that people could trust. Turf’s Up was created to fill that gap by offering straightforward, professional service without gimmicks.

Three pieces of advice for budding entrepreneurs.

1. Know your customers and focus on what they actually need.
2. Keep your promises—deliver what you say you will.
3. Pay attention to your numbers; understanding your finances is critical.

Top three skills needed to be a successful entrepreneur.
Strong communication, consistent reliability, and the ability to listen to your customers.

How many hours do you work a day on average?
Typically, I put in around 10 to 12 hours per day. Running a business isn’t a 9-5 job.

To what do you attribute your success?
Success comes down to consistent quality, treating customers right, and never taking shortcuts.

How do you market your business?
We rely heavily on digital marketing, especially SEO and Google Ads. Word-of-mouth and referrals from satisfied customers have also been critical.

Where did your funding come from?
We self-funded our growth. I didn’t bring in investors; instead, we reinvested early profits to build the business gradually.

Best way to achieve long-term success?
Stay focused on quality and relationships. Good service builds trust, and trust brings repeat business.

Where do you see yourself and your business in 5-10 years?
I see Turf’s Up continuing to grow sustainably, expanding our services and becoming the go-to name for quality lawn care in Northern Virginia.

Excluding yours, what business do you admire?
I admire Chick-fil-A for its consistency and service-focused culture.

Recommended Questions –

• How important have good employees been to your success?
  Good employees are everything—without a solid team, we couldn’t deliver the reliability and quality our clients expect.
  
• How long do you stick with an idea before giving up?
  If something’s not working, we’ll adjust after a few months of honest effort. You have to be practical and adapt quickly.
  
• What motivates you?
  Seeing real results and satisfied customers is what motivates me. There’s a lot of satisfaction in turning a lawn around.
  
• How do you generate new ideas?
  We listen to customer feedback and pay attention to what’s working in our market, then adapt and improve from there.
  
• How do you define success?
  Success is when clients consistently choose us over the competition because we deliver what we promise.
  
• How do you build a successful customer base?
  Provide reliable service, treat people honestly, and keep communication clear. Customers appreciate straightforward dealings.
  
• Favorite aspect of being an entrepreneur?
  The freedom to make decisions that directly impact the success of my business.
  
• Most satisfying moment in business?
  The day I realized customers weren’t just satisfied—they were recommending us because they genuinely trust our work.
  
• Difference between entrepreneurs and employees?
  Entrepreneurs carry the risk and responsibility of the whole operation. Employees can clock out, but entrepreneurs never really do.
  
• What kind of culture exists in your organization?
  Our culture is down-to-earth and straightforward. It’s important to me that everyone here knows exactly what’s expected, and we hold ourselves accountable.
  
• Characterize your life as an entrepreneur in one word.
  Relentless.

Optional Questions –

• If you had the chance to start your career over again, what would you do differently?
• How has being an entrepreneur affected your family life?
  
• What is your greatest fear, and how do you manage fear?
  • My biggest fear is disappointing a customer. We manage that by maintaining high standards and always following through.
    
• How did you decide on the location for your business?
  • We chose Haymarket because it’s central to our core service areas and allowed us to build a strong local presence.
    
• Do you believe there is some sort of pattern or formula to becoming a successful entrepreneur?
• If you could talk to one person from history, who would it be and why?
• Who has been your greatest inspiration?
• What book has inspired you the most? (OR what is your favorite book?)
• What are some of the biggest mistakes you’ve made?
  
• How can you prevent mistakes or do damage control?
  • Clear processes and immediate action. Mistakes happen, but addressing them quickly minimizes damage.
• What are your hobbies?
• What do you do in your non-work time?
  
  for more information visit us at : https://callturfsup.com/