• Kindly give our readers an introduction to your business. Please include what your business is all about, in which city you are located and if you have offices in multiple locations/ cities.
Ans: Marking an impressive 25 years in the industry, Big Sky Engineering, a leader in turnkey automation, proudly announces its quarter-century milestone—a testament to dedication to innovation and customer satisfaction.
Established in 1998, Big Sky Engineering has become an industry leader in custom automation solutions for manufacturing, life sciences, automotive, and consumer products. Success was forged by consistently pushing engineering and automation boundaries and providing unmatched services across diverse industries.
In honor of its 25th anniversary, Big Sky Engineering showcases its expansive 67,000-square-foot facility—a symbol of sustained growth and dedication to top-tier engineering and automation solutions. The facility houses advanced equipment, laboratories, and a skilled workforce, empowering Big Sky Engineering to exceed client needs.
• What three pieces of advice would you give to budding entrepreneurs?
Ans:
Have a good work ethic.
Be flexible.
Pay attention to the markets and diversify.
• To what do you most attribute your success?
Ans: Big Sky has always had a core team with high technical aptitude combined with a strong work ethic. These qualities continue to be selected with all future team members, ensuring a consistent company culture.
• Where did your organizations funding/capital come from and how did you go about getting it? How did you obtain investors for your venture?
Ans: Embarking on its journey with humble beginnings and a team of just three employees, Big Sky Engineering strategically navigated the early stages of funding and capital acquisition. The founders initially relied on utilizing personal savings and generated revenue to fuel operations and initial growth.
• What is the best way to achieve long-term success?
Ans: Celebrating our 25-year anniversary, we proudly highlight our enduring relationships that span over two decades. Our commitment to customer trust is upheld through our service and support offerings. Starting with cutting-edge technology integration, a workforce dedicated to innovation, and a proactive stance in adapting to industry shifts, our top-notch support sets the standard.
• Where you see yourself and your business in 5 - 10 years?
Ans: In the upcoming years, our aim at Big Sky Engineering is to significantly boost our revenue and expand our workforce by 50%. We are committed to achieving this growth by actively seeking new opportunities, optimizing our operations, and embracing innovative strategies.
Simultaneously, as we embark on this growth journey, we recognize the importance of maintaining a robust core group of customers. Building and nurturing strong relationships with our existing clientele will be a key focus. We understand that sustaining and enhancing these connections is fundamental to our long-term success.
• Excluding yours, what company or business do you admire the most?
Ans: Big Sky Engineering holds great admiration for companies within the medical and life sciences industries that seamlessly integrate robotics into their operations. The precision and efficiency achieved through robotic applications in healthcare are truly inspiring. We are particularly impressed by how these companies harness automation to advance medical research, enhance patient care, and contribute to groundbreaking innovations that have a profound impact on global well-being. As we navigate our own journey in automation, we draw inspiration from the transformative contributions of the medical and life sciences sectors, seeking to similarly revolutionize industries through innovative technological solutions.
• How do you define success?
Ans: We define success in two ways. One – is the customer happy with our product and service? And two – was the project financially successful? We pay very close attention to these metrics and are always trying to find ways to improve.
• How do you build a successful customer base?
Ans: Our commitment to exceptional service extends beyond the installation of the machine. Once the machine is in place, our top-tier operator manuals serve as comprehensive guides, ensuring that our valued customers navigate the intricacies of the equipment seamlessly. Our dedicated support staff remains on-site, providing hands-on assistance during the initial startup phase, ensuring a smooth transition.
Moreover, our unwavering dedication to customer satisfaction doesn’t end there. Our reliable service and parts teams stand ready to assist you promptly in the event of unforeseen challenges. With our comprehensive support network, you can trust us to be there every step of the way, delivering the assistance you need when you need it.