Elite Service Recovery & Towing, founded in 1998, offers light, medium, and heavy-duty towing in Lake Charles, Sulphur, and Lafayette, LA. With a focus on customer care, we treat everyone like family.
Mandatory Questions –
- Kindly give our readers an introduction to your business. Please include what your business is all about, in which city you are located, and if you have offices in multiple locations/ cities.
- Owners – Megan & Adrien Benoit
- The business started by Megan’s father in Lake Charles, LA in 1998 with one truck (NOTE: Megan’s father doesn’t want his name used/published)
- The company had 3 tow trucks when Adrien Benoit joined the company in 2003.
- The company now has 3 locations – Lake Charles, La , Sulphur, LA , and Lafayette, LA
- Our business focus is to provide the best light-duty, medium-duty, and heavy-duty towing and recovery services in southwest Louisiana.
- Customer care and “elite” service is the foundation of the company – whether you’re a stranded motorist on the side of the road or a fortune 500 corporate client, we treat you the same…like family.”
- Kindly give us a brief description of yourself (it should include your brief educational or entrepreneurial background and list some of your major achievements).
- Both Megan and Adrien grew up in Lake Charles, LA and have primarily worked at Elite for most of their lives.
- Both Megan and Adrien grew up in Lake Charles, LA and have primarily worked at Elite for most of their lives.
- What inspired you to (start a new business venture) or (make significant changes in an existing business)? How did the idea for your business come about?
- Adrien Benoit focused on service and customer satisfaction to grow the company. Along with consistent investment in building Elite’s substantial professional fleet of vehicles and equipment. He didn’t just want to be the biggest, but be the best.
- Adrien Benoit focused on service and customer satisfaction to grow the company. Along with consistent investment in building Elite’s substantial professional fleet of vehicles and equipment. He didn’t just want to be the biggest, but be the best.
- What three pieces of advice would you give to budding entrepreneurs?
- A dedication to consistent hard work, focus on the customer and providing great service, and creating a company culture that appreciates, rewards and values your team/employees.
- A dedication to consistent hard work, focus on the customer and providing great service, and creating a company culture that appreciates, rewards and values your team/employees.
- What would you say are the top three skills needed to be a successful entrepreneur?
- strategic problem solving,
- resilience and adaptability
- communications and relational-minded
- How many hours do you work a day on average?
- 10 – 12
- 10 – 12
- To what do you most attribute your success?
- Hard work, focusing on a consistent high-level of customer satisfaction & service, and respecting and rewarding your team.
- Hard work, focusing on a consistent high-level of customer satisfaction & service, and respecting and rewarding your team.
- How do you go about marketing your business? What has been your most successful form of marketing?
- We do a great deal of promotion of our brand through digital marketing initiatives, a professional website,social media, lead follow-up and sales outreach, networking, cultivated positive reviews and referrals, and tremendous community support through sponsorships and participation in community events & programs.
- We do a great deal of promotion of our brand through digital marketing initiatives, a professional website,social media, lead follow-up and sales outreach, networking, cultivated positive reviews and referrals, and tremendous community support through sponsorships and participation in community events & programs.
- Where did your organization’s funding/capital come from and how did you go about getting it? How did you obtain investors for your venture?
- private business – financials not reported publicly
- private business – financials not reported publicly
- What is the best way to achieve long-term success?
- Hard work and deviation to your vision. Consistent focus on exceeding customer expectations and primary business goals. Creating a great & positive company culture. Solid financial planning and management. Surround yourself with good, smart & talented people , and provide them opportunities to grow and shine.
- Hard work and deviation to your vision. Consistent focus on exceeding customer expectations and primary business goals. Creating a great & positive company culture. Solid financial planning and management. Surround yourself with good, smart & talented people , and provide them opportunities to grow and shine.
- Where do you see yourself and your business in 5 – 10 years?
- Still growing and expanding a profitable business for our team, and maybe a next generation family business.
- Still growing and expanding a profitable business for our team, and maybe a next generation family business.
- Excluding yours, what company or business do you admire the most?
Recommended Questions –
- How important have good employees been to your success?
- How long do you stick with an idea before giving up?
- What motivates you?
- What are your ideals?
- How do you generate new ideas?
- How do you define success?
- How do you build a successful customer base?
- What is your favorite aspect of being an entrepreneur?
- What has been your most satisfying moment in business?
- What do you feel is the major difference between entrepreneurs and those who work for someone else?
- What kind of culture exists in your organization? How did you establish this tone and why did you institute this particular type of culture?
- In one word, characterize your life as an entrepreneur.
Optional Questions –
- If you had the chance to start your career over again, what would you do differently?
- How has being an entrepreneur affected your family life?
- What is your greatest fear, and how do you manage fear?
- How did you decide on the location for your business?
- Do you believe there is some sort of pattern or formula to becoming a successful entrepreneur?
- If you could talk to one person from history, who would it be and why?
- Who has been your greatest inspiration?
- What book has inspired you the most? (OR what is your favorite book?)
- What are some of the biggest mistakes you’ve made?
- How can you prevent mistakes or do damage control?
- What are your hobbies? What do you do in your non-work time?
For More Information visit us at https://elitewrecker.com