Executive Summary

Dr. John Lee is the founder and clinic director at Lee Chiropractic. It was established in 2008 and has become one of the premier and top-rated and reviewed chiropractic offices in Irvine, California.

Kindly give readers an introduction to your business. Please include what your business is all about, in which city you are located and if you have offices in multiple locations/ cities.

We are a full-service chiropractic facility offering manual chiropractic adjustments, spinal decompression therapy, laser therapy, physiotherapy modalities, massage therapy, and home exercise instruction. Our goal is to provide our patients with great results and excellent customer service. We have one location in Irvine, California.

Give us a brief description of yourself (it should include your brief educational or entrepreneurial background and list some of your major achievements).

I have been in practice for almost 20 years graduating in 2002 from Palmer College of Chiropractic West in San Jose, California. My bachelor’s degree is from UC San Diego in Animal Physiology and Neuroscience. I also provide professional business consulting to chiropractors across the U.S. helping them achieve growth and success with their practices.

What inspired you to (start a new business venture) or (to make significant changes in an existing business)?

As early as my freshman year in college at UCSD, I knew I wanted to become a chiropractor. It was an auto accident injury that I was in that led to this career decision. My back was injured and I saw a local chiropractor that helped me. I was very impressed with the whole process of chiropractic and this inspired me to become a chiropractor.

How did the idea for your business come about?

It was when my patient base grew large enough that I decided to start opening my own office. I had been renting a small treatment room from another chiropractor for three years before. As I got busier and busier, I outgrew my one treatment room and desperately needed to find an adequate office space to accommodate the growth of my patient volume. I like looking back at those humble beginnings as it really makes me appreciate what our practice has become today.

Who has been your greatest inspiration?

My wife inspired me or rather motivated me the most. When I met her is when I really became laser-focused on being a better chiropractor and businessman. To this day, she makes me a better man. Now that I have four children, they have also become my biggest motivators.

What makes you different from other businesses in your industry?

We emphasize a very comprehensive and thorough initial evaluation for our patients based on history, physical examination, and x-ray findings. Our x-ray process goes deeper than most because we include motion views. This allows us to be very accurate with our diagnosis and treatment plan. From there, we are highly successful in getting our patients great results. This along with excellent customer service from our entire staff is what sets us apart from other chiropractic offices. These attributes are mentioned by hundreds of patients in our online Google and Yelp reviews.

To what do you most attribute your success?

A willingness to get advice and help from other great chiropractors that came before me. I have sought out mentorship from certain successful and respected chiropractors. This has allowed me to learn and grow and apply that to my own practice. I would not be where I am today without the help of these chiropractors. This along with a good, strong work ethic is what has allowed me to have success. The work ethic I learned from my father.

What do you think is the best way to achieve long-term success in business? *

Have a strong team around you. I am blessed to have two employees for ten years and counting. A stable team means we can sustain high levels of performance. Our office team culture is a positive one, so we all enjoy working together.

Where do you see yourself and your business in 5 – 10 years?

We will likely double our patient volume, production, and business revenue in 5 years. This will mean the addition of 1-2 more chiropractors. The demand for our services is still growing, so we are planning and preparing to supply the demand.

Excluding yours, what company or business do you admire the most?

NVision in Newport Beach, Dr. Tooma. My wife, her sister, and I have all had our LASIK eye surgery here. They are highly respected by other eye doctors that I have spoken to. The patient experience they provide is top-notch and their facility is amazing. They have really impressed me.

Who is your target demographic?

Ages 25 to 70 with neck and back issues due to years of poor posture from computer use. We are very good at helping resolve the pain or problem. However, we are also good at educating our patients about using their computers with proper ergonomics so that their problems don’t easily come back.

Please list 3-5 talking points about your business that you feel are most relevant to your target audience.

1. We can identify if you have developed a “tech neck”?

2. Our x-rays will show if any spinal degeneration has developed.

3. We will provide a custom workstation ergonomic evaluation.

4. We will teach you how to improve your posture with home stretches and posture correcting exercises.

5. We will show you a before and after x-ray of your posture.

What are your overall thoughts on your industry? Any advice you could give people about your industry?

Chiropractic is still very underutilized by the public. This is due to a lack of understanding and education about the need for regular spinal health and care. It’s still a growing industry with many people who need our services.

Is your business involved with any charitable organizations, social causes, or non-profit work? *

We like to work with food banks such as Second Harvest Food Bank and also through Saddleback Church.

How do you give back and support your community?

We run food drives for the local food banks. We have also given back to the teachers in our city by participating in their annual Teacher Appreciation Weeks. Our office has provided free spinal screenings and chair massage therapy at the schools for the teachers and faculty.

How important have good employees been to your success?

It has been extremely important. Without good employees, the sink will ship.

What motivates you?

My wife and four kids. I want to provide for them but also be a good example for them.

How do you generate new ideas?

I talk to fellow chiropractor colleagues, especially those that are working at a high level and have a lot of experience. It is always beneficial to brainstorm with those types of doctors and share ideas.

How do you define success?

Doing a type of work that is meaningful and helps others. Earning enough to not have to worry about money. Having enough free time to spend with my family.

How do you build a successful customer base?

Provide a quality service that our customers will tell others about and also write online reviews about. Then doing the right type and right amount of marketing to attract new customers.

What is your favorite aspect of being an entrepreneur?

It allows me to put my own vision into reality. It can be very challenging at times but that then leads to great rewards.

What has been your most satisfying moment in business?

A few years ago, when I was able to start working four half days a week to come home early to my family. Knowing that my business was strong and stable enough to reduce my working hours was a great feeling.

What kind of culture exists in your organization? How did you establish this tone and why did you institute this particular type of culture?

Team unity is one of our core values. We stress helping each other out and being supportive. It is a positive culture that does not blame but aims to resolve issues as a team. This was established by weekly staff meetings and also regular one-on-one meetings with each of my staff. I wanted each of them to know that I was here to support and train them. This then trickled down to the other employees.

If you had the chance to start your career over again, what would you do differently?

Ask for help sooner from mentors.

What is your greatest fear in business, and how do you manage fear?

Letting my team down if our business were to slow down is my biggest fear if I had one. I believe in God and have faith that he will take care of me as long as I live a good, honest life. This takes the fear away. Daily prayer and regular bible reading help me to not be fearful.

How did you decide on the location for your business?

Most of my family was here so it was a natural choice.

If you could talk to one person from history, who would it be and why?

Jesus Christ because of the wisdom and life lessons that he would have to share.

What book has inspired you the most (or what is your favorite book)?

The Bible because I feel it is a manual for life. I still have a lot to learn from it.

What sacrifices have you had to make to be a successful entrepreneur?

Many long days of work at the office and late nights at home working on developing my business.

What would you say are the top three skills needed to be a successful entrepreneur?

A relentless work ethic, a great manager of people, willingness to be humble and ask for help from other experts

What three pieces of advice would you give to entrepreneurs looking to get started in your industry?

1. Pick the right location.

2. Seek the right mentors.

3. Be ready to work hard in the beginning

Do you believe there is some sort of pattern or formula to becoming a successful entrepreneur?

I believe you have to be naturally very driven or have the ability to find the right people to help you drive/push the progress.

What do you feel is the major difference between entrepreneurs and those who work for someone else?

Comfort level. Entrepreneurs have a higher risk tolerance and are comfortable with risk in order to achieve business rewards/success. Those who work for someone don’t want or need to take business risks and are comfortable with that decision. I think it all comes down to how we are all pre-wired and born. Some have the personality that makes them comfortable with and a desire for being an entrepreneur and some have no desire for that at all. Both are good and important and needed in this world in my opinion for harmony and balance.

Business Info:

Business Name

Lee Chiropractic

Contact Name

John Lee

Business Phone

19495522100

Website

irvine-chiro.com

Email Address

drlee@irvine-chiro.com